ORDER BEFORE 2PM FOR SAME DAY SHIPPING ~ FREE SHIPPING FOR ORDERS OVER $60

Refund Policy

Returns

Unfortunately, due to Covid-19 health and hygiene principles we do not offer any returns on sales for change of mind, only if a product is damaged or defective.

If your product is damage or defective, our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Refunds  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Unfortunately, we cannot provide a refund for change of mind, and only if a product is defective or damaged.

Late or missing refunds  

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@masktribe.com.au

Exchanges  

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@masktribe.com.au .